Shipping & returns

Courtesy translation. Only the German version is legally binding.

Shipping costs

We state shipping costs within Germany in your offer.

Other EU countries: flat rate of €9.90 per order.

Non-EU countries: on request. We calculate the cost individually and tell you before the contract is concluded.

Delivery time

Germany: 2 to 4 working days. Other EU countries: 4 to 7 working days. Non-EU countries: 7 to 14 working days, depending on the destination and customs clearance.

Delivery time counts from dispatch. We state how long making your piece takes in your offer.

Carriers

We ship with DHL, DPD or Hermes. You receive tracking after dispatch. Where possible, we choose the option with the lowest CO2 footprint.

Pickup at the atelier

You can pick up your piece at our atelier in Aiglsbach by appointment. Just write to mail@miss-diffy.de.

Customs and import charges

For deliveries outside the EU, customs duties, taxes and fees may apply. You bear them.

Transport damage

Please check your parcel as soon as it arrives. If you see damage, tell us right away and take photos.

Made-to-measure pieces: no returns

We only make to order and to your measurements. That is why we do not take back made-to-measure pieces because you dislike them or the size does not fit. There is no right of withdrawal for them under § 312g(2) no. 1 BGB.

Before you order, you can see our pieces at an event or at the atelier by appointment. We are also happy to advise you beforehand.

Defects and complaints

If your piece is defective, please contact us within 7 days of receipt. Send us photos and a short description. After checking, we offer repair, replacement or a refund.

A return is only made after prior agreement. For a justified complaint, we pay the return shipping.

Your statutory warranty rights are not affected.